1. Introduction
TrySpeak ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using TrySpeak, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- Email address - for account creation and communication
- Password - stored securely using cryptographic hashing
- Payment information - processed securely through Stripe (we never store card details)
2.2 Usage Data
We automatically collect:
- Translation session duration and frequency
- Language pairs used
- Context modes selected (Traffic, Health, Legal, Safety)
- Device and browser information
- IP address and general location
2.3 Audio Data
Important: Audio recordings are processed in real-time and are NOT stored on our servers. Audio is sent to Google Cloud for transcription and immediately discarded after processing.
3. How We Use Your Information
We use your information to:
- Provide and maintain our translation service
- Process payments and manage your account
- Send important service updates and notifications
- Improve our service through usage analytics
- Prevent fraud and ensure security
- Comply with legal obligations
4. Data Sharing and Third Parties
4.1 Service Providers
We share data with trusted third-party services:
4.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes
- Protect our rights and safety
- Investigate fraud or security issues
5. Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access - Request a copy of your personal data
- Right to Rectification - Correct inaccurate data
- Right to Erasure - Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing - Limit how we use your data
- Right to Data Portability - Receive your data in a portable format
- Right to Object - Object to certain processing activities
- Right to Withdraw Consent - Withdraw consent at any time
To exercise these rights:
- Export your data: Click "Export My Data" in account settings
- Delete your account: Click "Delete Account" in account settings
- Contact us: support@tryspeak.app
6. Data Security
We implement appropriate security measures including:
- SSL/TLS encryption for data transmission
- Password hashing using industry-standard algorithms
- Secure database access controls
- Regular security audits
Note: No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal data is anonymized or deleted within 30 days
- Some data may be retained for legal/accounting purposes (encrypted and anonymized)
- Usage logs are retained for 90 days for service improvement
8. Cookies
We use cookies for:
- Essential cookies - Required for authentication and security
- Functional cookies - Remember your preferences
You can control cookies through your browser settings, but this may limit functionality.
9. Children's Privacy
TrySpeak is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your data may be processed in countries outside the UK/EU. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Privacy Shield certification (where applicable)
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- Email notification
- Prominent notice on our website
Continued use of TrySpeak after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: privacy@tryspeak.app
- Data Protection Officer: dpo@tryspeak.app
- Address: Leeds, United Kingdom
Supervisory Authority: If you're unsatisfied with our response, you can lodge a complaint with:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk